Frequently Asked Questions
Please read our FAQ before sending us a message.
It is, of course, possible to ask to remove, add or switch metals. We can also change the colours of the stones in a bracelet. Keep in mind that we can only do a custom bracelet with the stones/metals and designs that you currently can find on the webshop.
If you are interested or you have more questions about the above, you can send us an email to email@example.com
Our office is located in the Italy. Here we assemble your bracelets and ship them to you 🙂
Unfortunately, we do not have any physical stores, agents or outlets yet. It is very easy and safe to order our products online though! Just let us (firstname.lastname@example.org) know if you need any assistance.
When you have placed an order, it will take three business days to assemble your bracelet(s). For more information about this process, you can read the confirmation email you have received.
When your bracelet(s) is/are ready for shipment, you will receive an email with the track and trace code. If you didn’t receive a track and trace code, it is possible the email ended up in the spam folder. If this is also not the case, please send an email to email@example.com so we can track your order for you and give you all the details regarding its status.
Keep in mind that we need to have a wrist-size and a correct delivery address to fulfill your orde
Creating your custom-made bracelet takes 2-3 business days if you have provided a wrist-size as well as a valid address, it is then prepared for shipping. We use FedEx International Priority Shipping, which has a delivery time between one and five business days.
Please note that we are not able to ship to an APO/FPO/DPO address. For more information you can have a look at our shipping page.
We do have a page where we show you how to measure your wrist.
Keep in mind that you should not add ‘space’ yourself to your wrist measurement. If you want the bracelet loose on your wrist, simply write loose when checking out.
The average wrist-size for men is a 17.78cm /7 inch
The average wrist-size for women is 16.5cm/ 6.5 inch
Keep in mind that we do need a wrist-size otherwise, we cannot fulfill your order. If you need any assistance, you can always send us an email (firstname.lastname@example.org)
Of course, we understand that it can be a little tricky getting the size right the first time. However, we would love to resize it for you.Please send an email to email@example.com for proper assistance on this matter. We will guide you with the steps to follow!.
We do not advise our customers to go into the shower with the bracelet. If you wash your hands, please be careful with soap on the bracelet. It can chemically react to the silver/gold. Nothing will happen if you take it on and off every day. Also, nothing will happen if it’s in touch with water only! If you have a Silver bracelet, you can clean that from time to time with a Silver Cleaning Cloth. If you have a gold bracelet, you can clean the gold with a glasses cleaning cloth.
For extended information, have a look at ourtaking care of your bracelet page.
Exchanging bracelets is possible. You have 30 calendar days (starting from the day you receive the item) to return the bracelet(s) for an exchange.Also, the bracelet must not show any signs of usage and the tag needs to be attached.
The fastest way of making the exchange is to return the bracelet that you currently have. As soon as it arrives here, we will issue a full refund (minus $10 restocking fee). In the meantime, you can purchase the bracelet you like 🙂 Please send an email to firstname.lastname@example.org for proper assistance. .